Privacy Policy

At Old Havana Casino, we are committed to protecting your personal data with the same care and integrity we bring to your gaming experience. Your trust means everything to us, and safeguarding your information is a responsibility we take seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal data, while maintaining transparency and meeting our legal obligations. Please read this policy carefully to understand how your information is handled.

Data Processing

This Privacy Policy explains how Old Havana Casino ensures compliance with data protection laws and gaming regulations. The processing of your personal data is essential for delivering our services, including account creation, transaction handling, and regulatory checks.

Old Havana Casino is operated by Dama N.V., a company registered in Curaçao, and managed by its subsidiary Friolion Limited, based in Cyprus. Dama N.V. holds a valid gaming license issued by Antillephone N.V., authorizing legal operation of online gaming services.

By using our services, you agree to the practices described in this Privacy Policy. Updates may be made from time to time, so we recommend reviewing this policy regularly. Continued use of Old Havana Casino services will be deemed as acceptance of any changes.

Information We Collect

We collect a range of personal information to provide you with secure and efficient service, including:

Registration and Identity Data: Details submitted during account creation, including your full name, email, phone number, birth date, and any documents required for identity verification.
Communication Records: Copies of communications via live chat, email, or support tickets to ensure quality service and resolve issues effectively.
Transaction and Game Activity: Data related to your deposits, withdrawals, bonuses, wagers, and in-game behavior.
Verification and Compliance Data: Documentation needed to meet legal obligations such as Know Your Customer (KYC) and anti-money laundering checks.

How We Use Your Information

We process your personal data to:

Set up and manage your player account
Process financial transactions and gameplay activity
Verify your identity and prevent fraudulent behavior
Send promotional messages, if you’ve provided consent
Ensure legal and licensing compliance, including AML regulations
Detect, prevent, and investigate unlawful activity
Improve our website, games, and overall service through analytics

Promotional Communication

With your permission, we may send you news, special offers, and bonus promotions related to Old Havana Casino. You can choose to unsubscribe at any time through your account settings or by contacting our support team. We respect your choices and will only send communications if you have opted in.

We do not sell or rent your personal data. However, we may share it under the following circumstances:

With Affiliated Entities: Within the Old Havana Casino group of companies for operational and service-related purposes.
With Trusted Partners: Including payment processors, security services, and compliance verification agencies, all of whom are bound by confidentiality agreements.
To Legal or Regulatory Authorities: When required by law or licensing conditions.

Data Security and Storage

We take your privacy seriously and use industry-standard security protocols, including data encryption, firewalls, and secure data centers to keep your information safe. Your data will be retained for the period necessary to meet legal requirements, including at least five years after account closure, as mandated by anti-money laundering regulations.

Cookies and Tracking Technologies

To enhance your experience, Old Havana Casino uses cookies and similar tracking tools. These allow us to analyze how our site is used, personalize content, and improve performance. You can manage your cookie settings through your browser, although disabling them may affect functionality.

Your Rights and Contacting Us

You have the right to:

Access and review your personal data
Request corrections or deletions
Withdraw consent for certain data processing activities
Object to data use for direct marketing
Submit complaints to a relevant data protection authority

If you have any questions about your data or this Privacy Policy, please contact our Data Protection Officer (DPO) through the details provided on our website. We are here to help and ensure your experience at Old Havana Casino is not only fun, but safe and compliant.

Thank you for choosing Old Havana Casino. We remain committed to protecting your data and providing a trusted, enjoyable gaming environment for all our players.